Our promise · Updated 4 June 2026
Give it 60 days.
We'll back you.
Use SCLPT-U consistently for at least 30 days. If you're not satisfied, request a refund of your purchase price within 60 days of delivery.
Money-back
60
Day guarantee
60 days
from delivery to request
30 days
minimum consistent use
24–48 hrs
to review your request
Original
payment method refunded
How to claim
Four steps from request to refund.
Within 60 days
Email your request
Include your full name, shipping address, order number, delivery date, clear photos of the bottle and your reason.
24–48 bus. hrs
Get your RMA
Once approved, we send your Return Merchandise Authorisation number and the return address.
Within 10 days
Send the bottle back
Write the RMA on the outside, include your order confirmation, and keep your tracking receipt.
5–14 bus. days
Get refunded
We inspect your return within 3–5 business days, then refund your original payment method.
Please wait for your RMA. Returns sent before written authorisation can't be processed.
Eligibility
What you'll need to qualify.
All of the following apply. Covers purchases from official SCLPT-U channels in Australia, New Zealand, the UK and the United States.
Your purchase
- Bought direct from official SCLPT-U channels (not third-party marketplaces)
- A valid order number or receipt
- One refund per customer, household, email and payment method
Your bottle
- Return the original bottle, even if it's empty
- Label, batch number and security seal intact
- Not tampered with, adulterated or contaminated
Your routine
- Used consistently, as directed, for at least 30 days
- Alongside a sensible, calorie-controlled diet and regular activity
- We may ask for photos of remaining contents
Your refund
What's covered, clearly.
Refunds go back to your original payment method only. This is a satisfaction guarantee, not a guarantee of specific weight-loss results.
Refunded
Your base purchase price
Returned to the card or account you paid with.
Please allow 5–14 business days from processing for funds to reflect. Timing varies by bank, card issuer and payment provider.
Not refunded
- Shipping and handling fees
- Taxes, duties and customs fees
- Expedited and payment gateway fees
- Return postage (unless faulty or our error)
Fair use
Keeping the guarantee fair for everyone.
We may deny a request we reasonably believe involves any of the following.
Fraud or abuse may result in:
- A permanent bar from future purchases
- Reports to authorities, payment networks (Visa, Mastercard, Amex, PayPal) and fraud databases
- Legal action or debt recovery where appropriate
Multiple refund requests from the same customer, household, email address, phone number or payment method within 12 months.
Stolen payment methods, false identity information, chargeback fraud, fabricated order details, or intentionally misrepresenting the product’s condition.
Buying with the clear intention of using the entire contents and then seeking a refund, shown by patterns of behaviour or previous claims.
Returning a product that has been opened, refilled, altered, or replaced with a different item or counterfeit.
Misleading information about the product’s effectiveness, condition or delivery status.
Your statutory rights
This guarantee adds to your rights — it never replaces them.
Australia
Supplements your rights under the Competition and Consumer Act 2010.
New Zealand
Supplements the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
United States
FDA disclaimer applies. No guarantee of weight-loss results is made.
Policy changes
Your order keeps the terms you bought under.
Updates
We may modify, update or discontinue this guarantee at any time without prior notice.
Your existing orders
Changes apply only to purchases made after the revised policy is posted. Earlier orders stay under the version in effect when you ordered.
Severability
If any provision is unenforceable or invalid in your jurisdiction, it is read down or severed, and the rest continues in full force and effect.
Nothing to lose
Start your 60 days
today.
One daily serving. Free shipping on every order, and a full 60 days to decide.
- Free shipping
- 60-day guarantee
- 100% plant-based
Botanical complex · 30ml
SCLPT-U
Backed by our 60-day guarantee