Last updated: 4 June 2026
60-Day Money-Back Guarantee Policy
At SCLPT-U, we are committed to providing quality products and a positive customer experience. This document sets out the full terms and conditions of our 60-Day Money-Back Guarantee for our product, available to customers in Australia, New Zealand, UK, and the United States.
This guarantee is a voluntary promise we extend to our customers above and beyond your statutory consumer rights. It is designed to give you confidence in your purchase while establishing clear, fair rules for all parties.
Important: This is a satisfaction guarantee, not a guarantee of specific weight-loss results. Individual outcomes vary based on diet, exercise, metabolism, consistency of use, and other factors.
The guarantee period is 60 calendar days from the date of product delivery to the customer.
The 60-day period begins on the date the courier or delivery service confirms successful delivery to the shipping address provided at checkout.
A valid refund request must be submitted to our customer support team within this 60-day window. Requests received after the 60th day from delivery will not be eligible.
Once a request is approved, the customer must ship the returned item(s) within 10 calendar days of receiving our return authorization.
To qualify for a refund under this policy, ALL of the following conditions must be met:
The product was purchased directly from SCLPT-U through our official website, authorized sales channels, or official storefronts.
Purchases made through unauthorized resellers, third-party marketplaces (e.g., Amazon/eBay listings not operated by us), or individuals are not eligible for this guarantee.
The customer can provide a valid order number, official receipt, or order confirmation email as proof of purchase.
The customer has not previously received a refund for the same product under this policy. Limit: One (1) refund per customer, per household, per email address, and per payment method.
The original product bottle (including the labeled container) must be returned, regardless of how much product remains. Even empty bottles must be returned.
The product label, batch number, lot number, and security seal (if applicable) must be intact, legible, and verifiable as originating from our inventory.
The product has not been tampered with, adulterated, contaminated, refilled, or stored in conditions that would alter its composition.
The customer confirms the product was used consistently and as directed on the product label and accompanying documentation for a minimum period of 30 days within the 60-day guarantee window.
The customer acknowledges that the product is intended to be used alongside a sensible, calorie-controlled diet and regular physical activity. Weight loss cannot be guaranteed by the product alone.
The customer may be asked to provide basic evidence of compliance, which may include:
Photographs of the product bottle showing remaining contents
A brief statement of how the product was used
Confirmation that lifestyle recommendations were followed
What Is Refunded — and What Is Not
Approved refunds cover the base purchase price of the product only.
Refunds are exclusive of shipping fees, handling charges, taxes, duties, customs fees, expedited delivery surcharges, payment gateway fees, and any other ancillary costs. These amounts are non-refundable unless required by applicable law.
The customer is responsible for all costs associated with returning the product to our designated return address, unless the product is confirmed to be defective, damaged in transit, incorrectly shipped due to our error, or unless a mandatory return-cost obligation applies under local consumer law.
We strongly recommend using a trackable shipping service for returns. We are not responsible for items lost or damaged during return shipment.
Step-by-Step Refund Claim Process
Important: Do NOT return any product before receiving written authorization from us. Unauthorized returns will not be processed and may be discarded or returned to sender at the customer's cost.
Step 1 — Submit Your Request
Within 60 days of delivery, contact our Customer Support Team:
• Email: info@cdmanufacturing.com.au
• Contact Us: https://erh0r1-hi.myshopify.com/pages/contact-us
Your message must include:
1. Your full name and shipping address
2. Your order number (found in your confirmation email)
3. The delivery date of your order
4. Clear photographs of the product bottle(s) you wish to return
5. A brief explanation of why you are requesting a refund
Step 2 — Review and Authorization
• Our support team will acknowledge your request within 24–48 business hours.
• We will review your submission for eligibility. Additional information may be requested to validate your claim.
• If approved, you will receive a Return Merchandise Authorization (RMA) number and the official return shipping address. This number must be clearly written on the outside of your return package.
Step 3 — Ship the Product Back
• Carefully package the product bottle(s) to prevent damage during transit.
• Include a copy of your order confirmation or a note with your name, order number, and RMA number inside the package.
• Ship the package to the address provided. Retain your tracking receipt.
• Returns must be postmarked within 10 days of RMA issuance.
Step 3 — Ship the Product Back
• Once we receive and inspect your returned package, we will confirm receipt via email.
• Inspection typically takes 3–5 business days from the date of delivery to our facility.
• If your return passes inspection, your refund will be processed.
• Refunds are issued to the original payment method used for the purchase. We cannot refund to alternative cards, accounts, or methods.
• Please allow 5–14 business days from the date of processing for the funds to reflect in your account. Processing times vary by bank, card issuer, and payment provider.
Step-by-Step Refund Claim Process
We reserve the right to deny any refund request that we reasonably believe involves:
• Policy Abuse: Multiple refund requests from the same customer, household, email address, phone number, or payment method within a 12-month period.
• Fraudulent Activity: Use of stolen payment methods, false identity information, chargeback fraud, fabricated order details, or intentional misrepresentation of the product's condition.
• Wardrobing / Free-Riding: Purchasing the product with the clear intention of using the entire contents and then seeking a refund, evidenced by patterns of behavior or previous claims.
• Tampering: Returning a product that has been opened, refilled, altered, or replaced with a different item or counterfeit.
• False Claims: Providing misleading information about the product's effectiveness, condition, or delivery status.
Customers who engage in fraudulent or abusive behavior may be:
• Permanently barred from future purchases
• Reported to relevant authorities, payment networks (Visa, Mastercard, Amex, PayPal), and fraud databases
• Subject to legal action or debt recovery where appropriate
Regulatory Compliance & Legal Notices — By Region
• FDA Disclaimer: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
• FTC Compliance: This 60-Day Guarantee is offered in compliance with Federal Trade Commission (FTC) guidelines concerning money-back guarantees and negative-option marketing. All terms are clearly disclosed before purchase.
• No Weight-Loss Guarantee: We do not represent or warrant that any specific weight loss will be achieved. Testimonials, if used, represent the experience of individual customers and are not typical results.
• Consumer Rights: Nothing in this policy limits your rights under applicable state or federal consumer protection laws.
• Australian Consumer Law (ACL): Our goods come with guarantees that cannot be excluded under the Competition and Consumer Act 2010 (Cth). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• ACCC Guidelines: This policy is administered in accordance with ACCC guidance on return policies and consumer guarantees. Our voluntary 60-Day Guarantee is offered in addition to — not in replacement of — your statutory rights under the ACL.
• Weight-Loss Claims: This product is formulated to support healthy weight management when used alongside a reduced-calorie diet and regular exercise program. Individual results will vary.
• Consumer Guarantees Act 1993: This policy does not exclude, restrict, or modify your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where goods are faulty or do not match their description, you have the right to a remedy regardless of this voluntary guarantee.
• Commerce Commission Guidance: Our refund and returns policy is structured to comply with Commerce Commission guidelines. We do not engage in misleading or deceptive conduct regarding product performance or refund entitlements.
• Weight-Loss Claims: This product is intended to assist with weight management as part of an energy-controlled diet and active lifestyle. Results are not guaranteed and will differ between individuals.
• Australia: Nothing in this policy affects your rights under the Competition and Consumer Act 2010 (Cth) and equivalent state fair trading legislation.
• New Zealand: Nothing in this policy affects your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.
• United States: Nothing in this policy affects your rights under the FTC Act, state consumer protection statutes, or applicable credit card chargeback regulations.
• For genuinely defective, misdescribed, or non-conforming goods, we will meet all legal obligations including, where required, covering return shipping costs and providing a full refund including original delivery charges.
• We reserve the right to modify, update, or discontinue this 60-Day Money-Back Guarantee at any time without prior notice.
• Any changes will apply only to purchases made after the revised policy is posted on our website. Purchases made before the change remain subject to the policy version in effect at the time of order.
• If any provision of this policy is found to be unenforceable or invalid under the law of your jurisdiction, that provision shall be read down or severed, and the remaining provisions shall continue in full force and effect.
